English for Telephoning is part of the EXPRESS SERIES. It is the ideal quick course for anyone who needs to make effective telephone calls in a business context. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.

Key Features of the Book

* A wide range of stimulating exercises and hands-on tasks

* Tip boxes addressing key language points, useful phrases and strategies

* Motivating role-plays for pairwork speaking-tasks

* STARTER section at the beginning of each unit with warm-up and awareness-raising activities

* OUTPUT section at the end of each unit with activities to encourage discussion and reflection

* Appendix with answer key, transcript, and a comprehensive list of telephoning phrases

Key Features of the MultiROM

* Realistic listening extracts

* Interactive exercises to practise useful phrases, vocabulary and communication

* A-Z word list and other helpful reference documents